Welcome to Stuff Back Home

FAQs

 

What can I do if I cant find what I want to order on your website?

Simply fill in the request form and we will quickly confirm the pricing for your selected items. We are well known in the expat community as the company who can supply anything, anywhere.

Where do you deliver?

Everywhere around the world.

How long will it take for my order to arrive?

We will dispatch your order within 48 hours, so depending on how remote your location you will receive your order as quickly as the next day or at worst within a week of placing your order. If you have a special delivery time requirement please contact us and we will be able to find you a solution.

What payments do you accept?

We accept Visa, MasterCard, Solo, Amex, Switch & Delta, aswell as Paypal.

What currency am I charged in?

You can select either GBP, US Dollars or Euros from the Currency Options. You will be charged in the currency you select and we do not charge a fee for taking payments in any of these currencies.

Are there any restrictions on the type of products available?

Depending on which Country the goods are delivered to, there can be restrictions. For further information please refer to your countries import authorities.

Are my credit card details safe when using this site?

Absolutely – All payments are processed by Worldpay, who are accepted as the worlds most secure online payment system. At no time are your credit card details held on file.

Why are the weights shown in the Shopping Basket sometimes different to those in the product listings?

The actual weight of the product is shown in the product listings. This is the real weight of the product. However, both the weight and the volume of a product must be taken into account when calculating the shipping tariff. A volumised weight is used in the shopping basket, which takes into account both the real weight, and the volume of the product. A good example is a 12 pack of crisps which is very light, but also takes up a lot of space. Conversely a tin of baked beans is heavy & compact. The website calculates the shipping tariff automatically based on the weight and the volume of each product, hence the volumised weight shown in the shopping basket is sometimes greater than the product weight.

Is there a minimum/maximum weight order?

No.

What if  you cant find part of my order?

We will only dispatch your order once it is complete. We do not send part orders. However, if a product is not available, a refund will be credited to your card for the cost of the product and also the cost of the shipping. This will be included on your receipt.



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